Louisville Auto Repair

Call Us:(502) 456-1742
Mon - Fri: 8:00 AM - 5:00 PM
5

Good service and quick turn around. Mike the mgr is very nice and good communications. Not inexpensive but I didn’t expect a transmission rebuild to be. Will update after getting more miles post repair.

1

STAY FAR, FAR AWAY Start: Recommended by used car dealer to use this shop to fix what codes and symptoms show to be a faulty shift solenoid, dealer states their work is covered under the extended warranty. Severals calls go unanswered, so I drop off my vehicle and speak to Mike in person. Says it may be a couple days before they can diagnose the problem. Week 1: No word from anybody at the shop, I decide to follow up with a call, no answer. After calling every day for a week I can't reach anybody by phone to follow up on progress. Week 2: Get a call from Mike stating they are still performing diagnostics, they want to narrow down if its just a solenoid or a larger problem requiring a transmission replacement. Okay, no problem, but I would have appreciated an update after you said it would be a couple days to diagnose. Week 3: This is where things take a turn for the worse. Mike informs me the warranty company has authorized a used transmission swap with more miles than the one already installed. They didn't want to swap the faulty solenoid just in case there was a larger issue and it would be easier to swap the whole transmission. This didn't make sense to me at all, but I'm not in the transmission business, I tell them go ahead. Week 4: Mike calls and says they never replaced the transmission or the solenoid. He claims the codes disappeared, transmission no longer stuck in 4th gear, and I can pick up my vehicle. I pick it up, no charge for diagnostics thankfully, and within a couple hours of driving Check Engine turns on and the transmission is stuck in 4th gear again. End: Frustrated with the shop keeping my vehicle for almost a month without making any attempts at repairs I replaced the Solenoid myself for $120 in parts and a couple hours of labor. Codes gone, vehicle no longer stuck in 4th gear, and has been driving just fine since replacement.

5

Most professional and personal dealership I have ever experienced. From my first contact with Mike, manager, until picking up my vehicle, I was treated with the upmost respect. I was giving frequent notices about my repairs and was given one heck of a price to complete work. If you want a professional job and wonderful customer service at the same time them I highly recommend Mr. Transmission on Huntsinger Ln. Ask for Mike!! "He'll leave the lights on."

Dear Michael, Thanks so much for taking the time to share your positive experience! It's great to know that we were able to provide you with the highest levels of service. We hope to continue exceeding your expectations with 5-star service at Mr. Transmission MIlex Louisville!

- Mr. Transmission - Milex Complete Auto Care - Louisville
5

Great people (especially Mike). They replaced my clutch and did a perfect job. Most highly recommend.

Dear Bob, Thanks for choosing us and leaving such a great review! We truly appreciate your recommendations and will work hard to continue going above and beyond! We are so glad we could get you back on the raod safely and hope to see you again at Mr. Transmission Milex Louisville!

- Mr. Transmission - Milex Complete Auto Care - Louisville
5

Thought I had a transmission problem, but needed a new axle seal. Also found and fixed a small, hard to see coolant leak. Fast service, reasonable price. Very satisfied. Will use again.

Greetings James, thank you for the 5-star review and awesome feedback! Our goal will always be to provide the best experience and we love knowing yours was no different. We look forward to your next visit to Mr. Transmission Milex Louisville!

- Mr. Transmission - Milex Complete Auto Care - Louisville
1

I took my dad’s 1993 Cutlass over here a few months ago to look at the transmission that was shifting rough when shifting out of first and reverse. I dropped off the car to have it looked at and got a call a few hours later saying it needed a new transmission for over $1K. I went to American Transmission on Preston highway and he diagnosed it as a faulty vacuum modulator and fixed it for $100. So one of two things happened either, this place doesn’t know how to diagnosis a transmission or they scam customers to sell whole new transmissions. I would recommend you go somewhere else.

We strive to do our very best to always exceed our customers’ expectations. We are sorry your experience did not meet our standards.

- Mr. Transmission - Milex Complete Auto Care - Louisville
5

Nathan, thank you for the 5-star review! Mr. Transmission Milex Louisville appreciates your business!

- Mr. Transmission - Milex Complete Auto Care - Louisville
5

They were great. I will us them again

5

Mike and his team were excellent, they kept us informed every step of the way. Couldn’t be more pleased with their service!

Hey Paige, Thanks so much for taking the time to share your positive experience! It's great to know that we were able to provide you with the highest levels of service. Our goal will always be to provide the best experience and we love knowing yours was no different. We hope to see you again soon at Mr. Transmission Milex Louisville!

- Mr. Transmission - Milex Complete Auto Care - Louisville
5

Thank you for the 5-star review, Mark! Mr. Transmission Milex Louisville appreciates your business!

- Mr. Transmission - Milex Complete Auto Care - Louisville
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